Nicole is in the US, and the Dominican concierge speaks English too.
Contact us anytime: +1 978-409-2739 or +1 937-789-3587 or 809-722-2276
We may be able to add additional nights when you contact us to make your reservation.
Yes, your children are welcome. The meal plan for the 3-year-old is free! and the meal plan for the 13-year-old is $80 per day plus tax and service charge. We have complimentary rollaway beds and even a set of Bunk Beds, which might be fun for the kids! Both will fit in the room nicely. There are many things for younger guests to do, but it may not be appropriate for kids under the age of 3 because of the number of stairs.
Meal plan ages 5 to 12 is $50/day.
For children 13 to 17 is $80.
Children under 5 are free.
Children under 17 can stay in your room at no additional cost.
Dominican tax is 18% and the Dominican Service fee is 10%.
Taxes and fees are included only in the all-inclusive promotions.
The taxes and fees are collected when you make your reservation.
Yes, there is an elevator.
The air conditioning works well, just be sure to mention that you need it to remain on continuously or it will cycle into the energy-save mode.
Meals can be described as locally influenced with a high concentration of foods that are fresh and local.
As long as guests communicate their needs and want, we will do whatever we can to accommodate them.
Vegetarians will enjoy a wide variety of fresh fruits, salads, soups, and pastas.
Meals are made to order and vegetarians will not have any problems with the menu.
There are no alcohol-inclusive meal plans available at this time. Contact us for planning special events which include alcohol.
The Palace offers complimentary car service within a 20 minute radius of The Palace (local beaches, golf course, shopping, etc.).
A taxi from Puerto Plata Airport ranges from $90 to $120 depending on who you get. The Palace can arrange airport transfers for $120 each way per taxi for up to as many as four people in one taxi depending on the amount of luggage.
There is not a shuttle service to and from the airport but the Palace can arrange airport transfers for $120 each way.